Shipping, returns & exchanges
- FREE shipping on all U.S orders (2-3 business days).
- All orders are shipped within 24hrs unless the product title states otherwise (pre-orders).
- For International orders - DHL Worldwide Express (4 business days), calculated at checkout or FREE over $100.
Orders within the US: We are happy to offer free returns & exchanges on U.S orders when claimed within 7 days of your order being delivered.
Orders outside the US: We offer returns & exchanges, we just kindly ask for you to ship it back to us then we will take care of the the refund or exchange, unfortunately we do not provide a returns label for international orders.
Taxes/Duties: When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.
The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. INDY isn’t responsible for any additional charges that may apply after a purchase is completed on Etsy. We can’t predict which of these fees, if any, will be applied.
Returns: Please email us at info@storebyindy.com and we will let you know how to proceed with the return or exchange.
Refunds: Once your return is received and inspected, we will process the refund/exchange, an email will be sent confirming the refund has been processed.
Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.